BOOKINGS & CANCELLATIONS
A non-refundable deposit of $50 is required when booking in a treatment with us.
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We understand that things happens and sometimes you may need to change your booking. We kindly request 48 hours’ notice. We send out SMS and email reminders 72 hours prior to your appointment. Please use the link provided in your appointment confirmation email or contact us via either of our social media platforms, email or call us to reschedule or cancel your appointment.
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Unfortunately, cancellations within 48 hours will incur a $50 cancellation fee. Failing to show to an appointment will forfeit the booking fee and a new pre-payment will be required before booking another appointment with us.
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If you arrive more than 10 minutes late to your appointment, we may have to reschedule your appointment, as it will be considered no show and we will have to charge you a new booking deposit to reschedule.
PAYMENT POLICY
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Upon booking, a valid credit card is necessary to secure both the deposit and appointment. Payment in full is expected during the service. If preferred, alternative payment methods can be selected during your appointment, including cash, Visa, MasterCard, American Express, Afterpay, and ZipPay. Please note that we do not accept cheques or other gift vouchers that are not our own.
MEDICAL HISTORY CHECKS
During your consultation, kindly inform us of any medical conditions, allergies, injuries, recent surgeries, pregnancy, or specific requirements that may impact your treatment with us. These medical treatments include risks and side effects therefore your safety comes first. Some treatments may not be suitable for individuals with certain conditions, and it may be necessary to obtain clearance from a doctor before beginning treatment. All clients must undergo a medical assessment during consultation prior to having any treatment with us.
GIFT VOUCHER POLICY
This voucher is valid until the expiry date specified and cannot be redeemed or replaced after this date. IN2U Aesthetics is not responsible for lost / stolen vouchers and is not responsible for replacing a voucher that has been lost / stolen. This voucher is non-refundable and cannot be exchanged for cash. This voucher is not valid with any other offer and /or special at IN2U Aesthetics. This voucher must be used by one person in one visit.
REFUND POLICY
We do not offer any refunds, returns or exchanges on our services.
PRIVACY POLICY
At IN2U Aesthetics, we are committed to protecting the privacy and confidentiality of our clients' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services.
1. Information Collection:
We may collect personal information from you when you schedule appointments, fill out forms, or communicate with us via phone, email, or in-person. This information may include your name, contact details, medical history, and other relevant data necessary for providing our services.
2. Use of Information:
We use the information collected to provide you with personalised services, schedule appointments, process payments, communicate with you, and improve our services. Your information may also be used for administrative, legal, or regulatory purposes as required by law.
3. Disclosure of Information:
We may disclose your personal information to third-party service providers, such as payment processors or medical professionals, who assist us in delivering our services. We may also disclose information in response to legal obligations, court orders, or government requests.
4. Data Security:
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Consent:
By using our services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.
6. Access and Correction:
You have the right to access, correct, or delete your personal information held by us. If you would like to exercise these rights or have any questions about our Privacy Policy, please contact us.
7. Changes to Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically for updates.
By continuing to use our services, you acknowledge and agree to the terms outlined in this Privacy Policy.
Last Updated: 27/4/25
If you have any questions or concerns regarding our Privacy Policy, please contact us at info@in2uaesthetics.com.